Information Collected During Registration
Creating an account with Spin and Win uses a web-based registration form accessed through Join Now. During this process, users enter a range of personal details that make up the account record.
- Name;
- Address;
- Date of birth;
- Country of residence;
- Email address;
- Telephone number.
Alongside these details, a username and password are chosen to secure the account. Reviewed registration screens also observed additional fields, including city, postcode and a selected currency.
Consents Given at Sign-Up
During the reviewed registration flow, several consents were presented to the user before the account could be created. These covered age confirmation, acceptance of the Terms and Conditions, acknowledgement of the Privacy Policy and a separate marketing preference.
The marketing preference appeared as a distinct choice from the other consents, suggesting that promotional communication is treated separately from the core registration agreement.
Email and Phone Details at Registration
An email address and a telephone number are both required to complete registration. No separate mandatory email-verification step was confirmed during the reviewed registration flow, and identity checks tied to email and age may instead run automatically during or after account creation.
A telephone number is likewise required as part of the registration form, though a separate mandatory phone-verification step was not confirmed. This means the phone number functions as required account information without a distinct verification stage being observed.
How Verification Can Involve Personal Data
UK customers are subject to age and identity verification requirements. Automated checks are used first to confirm age and identity using the information supplied at registration.
Where an automated check is inconclusive, Spin and Win may request further identity evidence, extending the personal information involved beyond what was originally submitted during sign-up.
Documents That May Be Requested
When further verification is needed, specific documents may be requested to confirm identity and address. These requests are not automatic for every account, but they can occur when additional checks are triggered.
- Passport, ID card or driving licence;
- Proof of address dated within 3 months;
- Payment card or other payment evidence.
Source of Funds or Source of Wealth documents may also be requested depending on account activity, adding a further category of personal and financial information that can be reviewed.
When Additional Checks May Be Triggered
Verification is not necessarily a single one-time event tied only to registration. Several circumstances can prompt Spin and Win to request further information from an account holder.
- An automated age or identity check returning an inconclusive result;
- A withdrawal or payment review;
- A Source of Funds or Source of Wealth review;
- A discrepancy in account or personal details.
No single guaranteed verification completion time is published for every case, so the personal information involved in a given check can vary depending on which trigger applies.
Payment Ownership and Account Checks
As part of verification, payment ownership checks may be carried out to confirm that a payment method belongs to the account holder. This connects payment-related information to the broader verification process described above.
Withdrawal processing may be paused until requested identity, payment or Source of Funds checks are completed, meaning personal and payment information can remain under review before a transaction is finalised. Bonus or promotional withdrawals remain subject to the same account verification and compliance checks as other withdrawals, without a separate reduced process. Readers can find general account access information on the Spin and Win real money casino alongside these verification details.
Operator Behind the Service
Spin and Win is operated by Rank Interactive (Gibraltar) Limited. This entity is connected to the account information described in this article, including the registration and verification data collected as part of using the service.
General Contact Information
Support is available through Live Chat and email on a 24/7 basis, with a telephone number, 0808 238 6061, published on support and complaints pages. A general support email address is not publicly listed on the indexed support page.
Specific email addresses are published for particular purposes: complaints can be sent to complaints@spinandwin.com, while verification documents are directed to security@pci.spinandwin.com. These addresses relate to the account, verification and complaint processes described earlier in this article, rather than to a separate dedicated privacy-request channel.